Dashboard subscription errors

[BeckyCrittenden]

A client has reported the following error as received in an email for a dashboard with a monthly subscription to email the dashboard to 3 users. Only 2 of the users listed on the share are noted in the error. 
The error as copied from the email:

Hi Lissa,

Some of the widgets in the dashboard Monthly Supplier Invoicing Data have failed to arrive to the following recipients:

user_647812

Export task was canceled due to: "Max export duration reached. Exporting was stuck in exporting slot"

user_644705

Export task was canceled due to: "Max export duration reached. Exporting was stuck in exporting slot"

What does this mean and how may explain and resolve for the client? Thank you!

[DRay · Accepted solution]

Hi @BeckyCrittenden,

Thank you for reaching out.

The error message "Max export duration reached. Exporting was stuck in exporting slot" occurs when the export task is canceled due to exceeding the maximum export duration. This issue can arise if the dashboard is too heavy, which can be resolved by reducing the number of widgets and data in the dashboard. Additionally, it may be necessary to increase the configuration parameter  exporting.browser.maxExportDurationTimeout to allow for longer export durations. This adjustment can be made in the Sisense Configuration Manager by increasing the timeout value and saving the changes, which will take effect after a service restart.

I hope that helps. Please let me know if you have any additional questions.

Have a great day!

[DRay · Accepted solution]

Hi @BeckyCrittenden,

Thank you for reaching out.

The error message "Max export duration reached. Exporting was stuck in exporting slot" occurs when the export task is canceled due to exceeding the maximum export duration. This issue can arise if the dashboard is too heavy, which can be resolved by reducing the number of widgets and data in the dashboard. Additionally, it may be necessary to increase the configuration parameter  exporting.browser.maxExportDurationTimeout to allow for longer export durations. This adjustment can be made in the Sisense Configuration Manager by increasing the timeout value and saving the changes, which will take effect after a service restart.

I hope that helps. Please let me know if you have any additional questions.

Have a great day!

[BeckyCrittenden]

Hi DRay, thank you very much, this helps and explains! Cheers!

[BeckyCrittenden]

Hi @DRay 

I have more questions on this topic. Our client has a dashboard with a monthly email subscription. There are 3 users - the dashboard owner and 2 shared users. The dashboard owner is the user who received the errors in the email, noted in this original thread. The other 2 shared users receive the subscribed emails as expected and without errors.

Is there any relation in pending changes that are not yet republished that might cause these errors for the dashboard owner and not the other subscribed users?

We have also noticed that the share/republish icon is highlighted to indicate pending changes on the dashboard, however no actual dashboard changes have been made. 

Since the other users are not receiving errors we are not considering a timeout setting increase at this time however we wondered if this may be a known experience and were hoping you might have more information to help explain for us!  
Thank you for your help!

[DRay · Accepted solution]

Hi @BeckyCrittenden,

I would reach out to support about that. They can dig into the issue and get you an answer faster then we can here.

[BeckyCrittenden]

Thank you!