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Knowledge Base Articles

Pulse Troubleshooting

Sisense Pulse allows you to stay on top of your most important KPIs across all your dashboards and your ElastiCube builds status. If you face any issues with Sisense Pulse, the first step is to identify if none of the alerts are working, or whether i...

intapiuser by Community Team Member
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How much RAM used by a dashboard/widget (Windows)

To control RAM consumption in Windows you can use the Windows Resource Monitor, the Memory tab. For Linux check this article Resource Monitor can be accessed from Windows Task Manager: You will be interested in 2 graphics Used Physical Memory (RAM) a...

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intapiuser by Community Team Member
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SSL in Sisense Windows: Questions and Answers (v7.2+)

The method in which SSL (Secure Sockets Layer) is set up has changed in Sisense V7.2. The full reference documentation is located here where each step of setting up SSL is in V7.2 and later verisons is described. This post contains questions/symptoms...

intapiuser by Community Team Member
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Generating a HAR file for troubleshooting Sisense

When troubleshooting complex issues in Sisense such as PDF export, widget not loading etc., it is sometimes necessary for our support team to obtain additional information about the network requests that are generated in your browser while an issue o...

intapiuser by Community Team Member
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Build Errors Troubleshooting

When a build fails it's not always easy to identify the root cause of the failure. This post contains How-To troubleshoot your own build failure and popular build errors. You can search (Ctrl+F) this article for errors or search similar errors by bui...

intapiuser by Community Team Member
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Out of Memory Error During Build

SYMPTOMSWhen you build an ElastiCube, the build may fail and the build log file will show an "OutOf Memory" exception. at ElastiCube.ManagementService.Process.DataTransformationService.ExecuteCopyIntoV3(ActivityBase activitiBase, TrackingItemEvent r...

intapiuser by Community Team Member
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"Your license has exceeded its user limit"

When trying to migrate a Sisense environment from one machine to another, the installation might fail, returning the error message "Your license has exceeded its user limit":The following steps will reset the number of installations performed by a us...

intapiuser by Community Team Member
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Data Denormalization for Faster Dashboard Query Response

Introduction This post will explain how to denormalize your ElastiCube schema in order to get faster query response in SiSense Web. Purpose/Benefit Denormalization of data is used to reduce the query response time in SiSense Web. It is most useful fo...

intapiuser by Community Team Member
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No data in my dashboard

This article will describe the common errors that will lead to an empty dashboard (when it’s not supposed to be empty).Data Security:This is a way to define which users are allowed to see which records, for example in an international company you can...

intapiuser by Community Team Member
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Install Error Service 'W3SVC' (W3SVC) failed to start

During the install of Sisense, you may run into the following error: We're sorry, There was an error with your Sisense installationService 'W3SVC' (W3SVC) failed to start. Please restart your computer and try installing again. The W3SVC service is a ...

intapiuser by Community Team Member
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Troubleshooting Guide: General Website Loading Issues

This page is meant to provide an initial reference for website loading issues. Topics: 1. Page Doesn't Show Up 2. No Dashboard Panel on Left Side of Analytics Page/Bottom of Analytics Page 3. Queries are not Returning Data (Including Dashboards) 1. P...

intapiuser by Community Team Member
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Overview to Interpreting Sisense 7.2+ Logs

In Sisense Version 7.2 and beyond, we replaced many components of the IIS web hosting with a NodeJS framework, as well as making many new structural changes to the software. This allowed us to categorize the key components of the application to categ...

intapiuser by Community Team Member
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Troubleshooting Windows Authentication Login to SQL Server

Symptom You can connect to the server and preview is showing data, but the build process fails due to connectivity issues. Cause The ElastiCube server service is running on the system account, but not on the logged on user’s account. Solution For Sis...

intapiuser by Community Team Member
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