Symptom You can connect to the server and preview is showing data, but the build process fails due to connectivity issues. Cause The ElastiCube server service is running on the system account, but not on the logged on user’s account. Solution For Sis...
Post-Sisense version 7.2, you may face the below issue when building an Elasticube when the SSL certificate is not correctly configured/uploaded. ResolutionLog in to Sisense. Open Developer Console (Press F12 in Chrome), navigate to the Security tab ...
If a build fails with the following error:ORA-12504: TNS:listener was not given the SERVICE_NAME in CONNECT_DATAThe issue is that the connection string to the Oracle DB is expecting a SERVICE_NAME parameter instead of an SID. The difference between t...
Overview: This article aims to cover preventing, diagnosing, and resolving performance issues in Sisense. In Sisense, performance is generally referred to as the time it takes to load a dashboard or build a cube. The end goal for many organizations i...
Sisense supports a wide variety of data sources. Some of these sources require connection strings to import data from them.This page describes how to generate logs that will help Sisense Support troubleshoot issues that may occur when using connectio...
This article is meant to provide initial troubleshooting steps for resolving Generic JDBC driver issues when trying to set this up in Sisense. The JDBC connector allows you to: Establish a connection from Sisense to a datasource that may not have a b...
Sharing a tip from our support team for resolving build failures when using custom REST Connector. The "Failed to convert value from BSON Type "ARRAY" to SQL Type "WVARCHAR"" error might happen with CustomREST connectors when the imported table conta...
At times you may experience performance Issues with loading your dashboard page and may want to involve Sisense support for understanding the root causes. Follow the steps below to help facilitate the process in finding a resolution. Solution:Record ...
This guide will demonstrate a few official first steps for troubleshooting many of the common issues that we see with the emails portion of the Sisense Application. This guide exclusively focuses on Sisense Version 7.2+. Please follow all of the rele...
1. You can do that by adding the "debugger;" keyword anywhere in your widget or dashboard script, opening the developer console and refreshing. As the script is processed by the browser, it will stop execution at this point in the script and behave j...
SYMPTOMSWhen attempting to install Sisense the validation step will fail with a license validation error.DIAGNOSIS The user can successfully login to activate the license at the beginning of the installation process. After clicking 'Skip', the user c...
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