wallingfordce's avatar
wallingfordce
ETL
08-21-2024
Status:
Planned

Give Sisense support teams easier access to support case opening details

When opening a support ticket, it's required that a large form be completed. Among these is the Sisense Account Type, Environment, and Version. We too frequently open a support ticket only to be prov...
Administration
DRay's avatar
DRay
Admin
08-29-2024
Status changed:
New Idea
to
Planned

Thank you for your valuable feedback! The Sisense support group takes your input seriously. We will ensure that all the information requested on the case opening page is visible and notify our agents accordingly. If you have any additional insights or concerns, please feel free to reach out to Shlomi Dagan, Sisense VP of Global Support ([email protected]).