reporting-mryum's avatar
reporting-mryum
Cloud Apps
06-23-2024
Status:
Needs Votes & Comments

Allow user to "receive forget password email"/"reset their own password" when SSO is enabled

We currently have SSO enabled for our product development but we also have internal users who need to reset their password once in a while for personal or security reasons.  But the current behaviou...
Developers
How-To
DRay's avatar
DRay
Admin
06-24-2024

Hello reporting-mryum,

Thank you for reaching out. Non-SSO users should be able to reset their passwords as usual. Only SSO users will need to go through the SSO provider to change it. Are you looking for a way to redirect or change the SSO reset message?

  • reporting-mryum's avatar
    reporting-mryum
    Cloud Apps
    06-25-2024

    Our ticket 00779647 said we users can't reset password via email and all our users are currently not able to receive "forget password" email at all. Very confused here. If non-SSO users can, why are our users not able to receive the forget password emails?