Forum Discussion
DRay
09-19-2025Sisense Employee
Hi jt_ibp2​,
Thank you for reaching out. This definitely should not be happening. Can you reach out to support about this?
- jt_ibp209-22-2025Cloud Apps
Hi, good idea. I do reach to support when it happens. I'd like to learn how to prevent it from happening in the first place.
- DRay09-24-2025Sisense Employee
If you aren't getting a root cause please specifically ask for it in the support ticket. If that doesn't work reach out to your account team to escalate the issue.
- jt_ibp209-25-2025Cloud Apps
Your idea is good. I will ask.
- DRay09-22-2025Sisense Employee
Support isn't able to determine the root cause?