Forum Discussion

Jake_Raz's avatar
Jake_Raz
ETL
09-12-2024

Removed Dashboards still show in user's list (or vice versa: newly shared dashboards not appearing)

Hello! We've noticed multiple incidents recently where, when the owner of a dashboard removes a user from the dashboard, or they delete the dashboard entirely, that user will still see the dashboard ...
administration
dashboards & reporting
DRay's avatar
DRay
Admin
09-12-2024

Hi Jake_Raz,

Thank you for reaching out. I haven't heard of this issue before. It almost seems like a caching issue. Have you reached out to TeamConnect to see what they say? I would be interested in knowing if this issue happens when using Sisense directly, not through an IFrame.

  • Jake_Raz's avatar
    Jake_Raz
    ETL
    09-12-2024

    If I grab the dashboard's URL via the share/republish dialog, I can copy/paste it into a new tab, which seemingly works and lets me view Sisense directly, not through the iFrame. However, I still see the 'ghost' dashboards and get the same 403 error 😕

    We've already opened a ticket with the TC Support folks, I was just hoping to see if I could get some answers separately through y'all. It's never clear how much experience their techs have with Sisense in general, so anything I can learn on my own and pass onto them will hopefully get the ticket resolved sooner.