Forum Discussion
I find it utterly ridiculous that we still have not received an answer to the most basic question : DOES THIS AFFECT SELF-HOSTED CUSTOMERS? We asked the question more than 24 hours ago and were given a generic cryptic "please refer to our FAQ".
Well here I am... in your FAQ, and I still cannot find an answer. Please follow the most basic incident response protocol and help your customers identify if they're affected by your security incident.
True it's a very vague email.. don't have any detail on what type of customers where affected.. changing all password and keys is a tedious task.. don't have any clue how self hosted customers will be affected by this. And no response from [email protected].
latest email mentioned to open a serv 1 ticket. When opening serv 1 ticket response from customer support is send questions to [email protected]. its just going in loops