Hi,
I'm trying to submit a ticket in the support Portal, but it always throws error "Access Denied". Can you please help me to resolve the issue.
Thank you,
Joseph Tigno
Can you check now? It should be fixed. You might need to clear your browser cache first.
Hi Joseph.
Thank you for reaching out. Have you reached out to your Sisense account team? They will be able to get this resolved.
Yes, i reached out to them but still getting the same error until now. Is it possible you can help to fix this issue?
Gotcha. I found that there are duplicate records on the backend that may be causing this issue. I have reached out to the admin for that system to get that resolved. I'll keep you posted.
Hi JosephTigno​,
Are you still having trouble with this?
Can you check now? It should be fixed. You might need to clear your browser cache first.
It works now, thank you for helping me on my issue.
Glad to hear! Thanks for reaching out and for the update. Please let us know if there is anything else we can help you with.
See you around!
