Important Community/Portal Maintenance Announcement

[Damon-Bordbar]

Important Community/Portal Maintenance Announcement

Dear valued Sisense Community member,

We are committed to continuously improving our system to provide you with the best possible experience. As part of this commitment, we will be conducting scheduled maintenance on our Case Portal in the Sisense Community.

Maintenance Window Details:

Date: November 16, 2023
Start Time: 4:30 AM EST
Expected Duration: 2 hours

What You Need to Know: 

During this maintenance window, there will be a temporary impact on your ability to create new tickets or access existing ones through the portal. 

You can still communicate with us by simply replying to the email thread associated with your ongoing cases. Our dedicated team will be right there to assist you. For immediate support on critical or new issues, our Sisense Support team remains reachable via email at [email protected].

Exciting New Features Await:

This maintenance is not just about routine upkeep; we're introducing exciting enhancements to elevate your user experience, including:

• Rich Text Support: You will now be able to format your posts with rich text, making your contributions more engaging and informative.
• Inline Images: Easily include images in your posts, allowing you to visually share information and insights with the community.
• Extended Comment Length: We are extending the character limit for comments, enabling you to provide more detailed information and even support code inline.

We understand the importance of the Case Portal in the Sisense Community, and we sincerely appreciate your patience and understanding as we work to improve your experience.

If you have any urgent concerns or questions about this maintenance, please do not hesitate to reach out to your customer support manager (CSM). 

Thank you for being a valued part of the Sisense community, and we look forward to delivering an even better user experience after this maintenance.

Sincerely,

Ronen Avidor 
VP of Field Engineering