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Knowledge Base Articles

Sisense Licensing issues

Sisense Licensing issues Sisense Licensing issues If you are having issues with your Sisense Environment and need help with the number of users on your license, there are a few steps you can take to ensure your license is current and up to date withi...

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iburiak by Sisense Team Member
  • 2602 Views
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Setting up Docker Registry for Sisense Offline Installation

An offline, or air-gapped, Sisense environment provides higher security than online, connected environments. As the offline environment has no outside communication, the only method to install Sisense in this environment is by using removable media,...

vsolodkyi by Sisense Team Member
  • 2076 Views
  • 3 comments
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How to install new kernel or update existing one in Ubuntu

Some OS related issues could be fixed by installing a different Linux Kernel. In this article we will review how to install a new kernel and make it bootable by default.Installing a new kernelDisplay version of currently running Kernel: uname -r Exam...

vsolodkyi by Sisense Team Member
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EKS Kubernetes Version Upgrade

EKS Kubernetes Version Upgrade Below are steps on how to upgrade the Kubernetes version in AWS Kubernetes Service (EKS). First, ensure that the current version is compatible with the K8S version you will upgrade to. If not, upgrade the Sisense versi...

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OlegV by Sisense Team Member
  • 2009 Views
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Setup SSL on Sisense (Linux version)

Setup SSL on Sisense (Linux version) The below procedure is to outline how to set up SSL on Sisense. Why do you want to set up SSL on Sisense? When you have SSL set up on your system you can access the Sisense platform through a secure HTTPS connect...

vsolodkyi by Sisense Team Member
  • 1178 Views
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How to Update Sisense Instance After License Changes

The purpose of this article is to provide the step-by-step actions necessary to allow changes to your license to be reflected in your Sisense instance.  Use Cases This applies for all customers on Sisense versions prior to version 2021.5. On newer v...

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Sisense Go-Live Checklist

Here is the Google Sheets version of the Checklist.    Complete our go-live checklist to ensure you are going into production following all of the Sisense best practices!   Ensure A Healthy Production Environment Complete Dev to Prod MigrationSisens...

Health and Maintenance of Sisense Environment

Overview: Keeping your Sisense environment healthy and up to date is essential to a successful Sisense instance. This article contains general information about Sisense deployment and maintenance. Please reference the linked articles for additional ...

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Get License Key for Offline activation by an API call

There is an option to get an activation key using an API GET call to the Sisense licensing server rather than needing to log into the Sisense site to obtain this information. Use case: This method helps generating license keys in a batch when yo...

Installation Problem. License server is unavailable

Question: I am trying to download and install Sisense but when I do, it says the license server is unavailable. Answer: If your license is up do date, please take the following steps: Within the Windows menu, search for Sisense Activation, then ri...

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