Troubleshooting Compose SDK Setup Issues Below are some issues you may run into when setting up a TypeScript+React app to use Compose SDK packages and how you may troubleshoot them. Most of them are related to the app configurations as opposed to SD...
Basic Sisense troubleshooting using logs and X-Request-Id | Linux OS This article describes the way a user can track a request generated by the Sisense application inside log files for troubleshooting purposes. Every API request generated by Sisense ...
JumpToDashboard - Troubleshooting the most common configuration issues This article provides possible solutions to the most common configuration issues with the JumpToDashboard plugin. Please review the symptom of the issue first (what error/behavi...
The Safe-Mode is triggered when the pod (query/build) OR overall server RAM consumption gets to 85% of usage. If Safe Mode is triggered on build - it will cancel the build due to OOM. On the dashboard - the application will restart the Query pod of...
Data groups are way to limit and control the resources of your instance, avoid Out-Of-Memory and Safe Mode exceptions. First I would like to describe how Sisense works on a general level. 1. When a user opens the dashboard for the first time, Sise...
Overview Out of the box, Sisense running on Linux comes with embedded monitoring tool Grafana. Sisense created a few dashboards that can be helpful in order to troubleshoot the performance issues. Grafana can be accessed from Admin page->System Se...
SSO Troubleshooting for Linux is available via Sisense public documentation.https://documentation.sisense.com/docs/using-single-sign-on-to-access-sisense
In order to control the RAM usage and to set up proper Data Group Limits, you would like to know how much RAM is used by a dashboard/widget. In Linux, you can use Grafana, in Windows, you can use Performance Monitor 1. Make sure that no one else is ...
Using the Linux monitoring Grafana dashboard General /Kubernetes / Compute Resources / Namespace (Workloads) that is showing total memory allocation in a sever, by default, you cannot switch between nodes (build/query) and check the total load of Bu...
How to enable it?Run the following script:for i in 0 1 ; do echo sisense-rabbitmq-ha-$i " "; kubectl -n sisense exec -it sisense-rabbitmq-ha-$i -c rabbitmq-ha -- bash -c "apk update;apk add python;wget http://127.0.0.1:15672/cli/rabbitmqadmin;chmod a...
When debugging particular APIs, we would need to increase the verbosity of a particular service. This document describes how to perform this operation: Enable SI CLIRun the following command: si loggers set -service $SERVICE_NAME -level $LOG_LE...
In case if you need to see the logs in the CMD during the Sisense installation you can run the following command: set logpath=%temp%\install.log start "" /wait "PathTo\SisenseInstall.exe" -q -username=bla -password=bla -l "%logpath%" type "%logpa...
In case you have a complex models in the system, you may sometimes experience widgets not loading because of an error:What is the throttling queue?The throttling queue is a queue in the query service which prevents bombarding of EC/Live with many que...
You might need to check the network performance between the nodes of the multi-node cluster or between a Linux server and a remote database on Linux. 1., Install the following tool on each node: For Ubuntu: sudo apt install iperf3For Red Hat / C...
If you see the following errors in the installation log: failed: [node1] (item=10250) => {"changed": false, "elapsed": 2, "item": "10250", "msg": "Timeout when waiting for 127.0.0.1:10250 to stop."} failed: [node1] (item=10248) => {"changed": fal...
In some cases, customers will navigate to the System Management screen and see the following:As we can see, the nodes all seem that they are down as well as showing an undefined state. If this is not an issue with connecting to the servers (attemptin...
When checking the pod status using:kubectl -n $(NAMESPACE) get podsYou may encounter one of the pods in an unhealthy state:jobs-cf6b46bcc-r2rkc 1/1 Running 0 27dmanagement-96449b57b-b...
