Technical Troubleshooting
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Refresh Schema error

I get this error:Refresh Schema FailedThe table probably no longer exists. Please use the change connection flow.When I click Refresh Schema on some tables. Can anyone help diagnose/fix? Some info:I confirmed the table exists. In Sisense, "Preview Da...

Tim by 10 - ETL
  • 56 Views
  • 3 replies
  • 0 kudos

Resolved! SSH show online users

In the SSH CLI, can I see who's currently online on the Sisense website?I want to reboot my server, but first I want to check no one is online.Normally I do this through the Admin page. But that's broken at the moment (that's why I want to reboot).

Tim by 10 - ETL
  • 52 Views
  • 3 replies
  • 0 kudos

Resolved! Dashboard subscription errors

A client has reported the following error as received in an email for a dashboard with a monthly subscription to email the dashboard to 3 users. Only 2 of the users listed on the share are noted in the error. The error as copied from the email:Hi Lis...

How to pivot this data table?

I have this data table in my database. Both seller and contract terms are varchar fields and the rest are float fields.I want to pivot this to show the end table like below. However, it seems impossible to do in sisense. I used pivot table in sisense...

lalasisi_0-1720644027305.png lalasisi_1-1720644071551.png lalasisi_2-1720644306423.png lalasisi_3-1720644481651.png
lalasisi by 9 - Travel Pro
  • 850 Views
  • 12 replies
  • 1 kudos

Resolved! How to create an average line in a bar chart?

I'm trying to create a dynamic average line in a bar chart on Sisense (orange line).My sample data looks like the below. Is there a way for Sisense to calculate the average of all teams by default (i.e. $305K) and then display the orange line on the ...

lalasisi_1-1724894998528.png lalasisi_2-1724895019185.png
lalasisi by 9 - Travel Pro
  • 392 Views
  • 4 replies
  • 0 kudos

Issue with Blox Widgets Functionality

HelloWe've been having problems with our Blox widgets on Sisense since we upgraded from version L2023.9 to version L2024.1These widgets are no longer functioning properly, and we've noticed the following errors in our Galaxy pod:[3383.886124642] [WAR...

Alexandre_0-1722963742301.png
Alexandre by 8 - Cloud Apps
  • 177 Views
  • 2 replies
  • 0 kudos

Resolved! Data Model Publish got 404 error

Team if any one of you facing the similar issue please share how to resolve this issueI have two environments Test and QC, 1. Create new data model  (using live snowflake conn) with 2 dashboards in Test environment.2. Export smodel from test and impo...

pswami by 8 - Cloud Apps
  • 264 Views
  • 2 replies
  • 0 kudos

Resolved! AWS RDS SSL Certificate Update

Amazon SSL certificate authority needs to be updated at Sisense/Periscope in order to continue connecting our RDS-hosted database. Without this fix, Periscope is at risk of completely stopping working in August.https://aws.amazon.com/blogs/aws/rotate...

ATP_JD by 7 - Data Storage
  • 297 Views
  • 3 replies
  • 0 kudos

License server unavailable, MID is not alphanumeric

I'm trying to do new install on a new server and keep getting license server is unavailable.  If i select behind a firewall option, I get a key that is not alphanumeric so i can't use it on my.sisense.com portal to get a offline.  Version is windows ...

donogc by 7 - Data Storage
  • 256 Views
  • 4 replies
  • 0 kudos

Widget PNGs are blurry when downloaded

I suspect this may be a user-specific problem and not something system wide. We've only had one user complaing of the problem.When she uses the "Download Image" functionality from Sisense 2024.1, the resolution of the PNG is fuzzy/blurry, as if the r...

Resolved! Components/technologies inside Sisense

I'm curious about what Sisense is built upon.  I've seen references to MongoDb in the documentation.  But I could swear I've also seen "MonetDb" referenced in some pop-up error messages before.Is Monet for the cube storage, and Mongo is for the dashb...

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