Make the time scope of Generate a Log File configurable | Product Feedback Forum

wallingfordce · 2025-09-19T18:06:31.897000Z

We often need to troubleshoot an issue that wasn't reported to us within the 10-hour time frame covered by the Generating Support Log Files feature. We'd like to see the scope of time included in that file be configurable so that we can when need to, extend it to 48-hours or whatever we need to capture the events necessary for troubleshooting. Then set it back to whatever we wish as our default, which might be 2 hours. I want to acknowledge this idea [Access various logs from Sisense UI under file management option | Sisense Community] as I presume it would also cover the need if the full history of logs within Sisense's own retention policies are made available. But I do, sometimes, also like having a combined file to see events from different logs happing in concurrence without having to reference many different files.

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Make the time scope of Generate a Log File configurable | Product Feedback Forum | Sisense Community