Do you get booted out of Support case drafts?

I would like to see the Support Portal not auto-refresh auto-log-me-out while I'm working in there.

I too often get booted out of drafts of support tickets by being auto-ejected and logged out of the support portal and community site. I'm just actively typing along in the Case Comments box, and the page refreshes and I'm logged out, losing all my work in the process. Of course, this is my reminder to stop using the Support Portal UI for drafting my comments, but it's so tempting to just work the way I expect to be able to work, and then I forget and get burned.

Chris Wallingford

Posted 8 months ago·Last reply 8 months ago

2 comments

DRay

·8 months ago

Hi wallingfordce,

Thank you for reaching out.

I feel your pain. The automatic logout period isn't something that we are able to customize ourselves, but we are working with our community platform vendor to see if it is possible to expand the time, make it an idle timeout, or both. We will see what happens.

Chris Wallingford

OP8 months ago

Thanks DRay - and I realized I'm really talking not about an idle timeout. I have experienced actively working in a ticket and it tosses me, or maybe the platform sees actively typing in the dialog but not clicking things as idle... 🤔