Change error pages to not direct away from dashboards

Opening a dashboard which leads to a temporary error will redirect the user away from the dashboard URL to a 'dedicated' error page, e.g. 'https://xxxxxxx.sisense.com/app/main/error?status=404'.

If this is a temporary error and the user refreshes this page they will never return to their intended destination - they are stuck on the error page forever. This causes confusion for our clients.

Is there a way to change the way errors work so that I'm not redirected to a 'dedicated' error page and instead I can refresh the page and see my intended dashboard once the error is resolved?

Joseph Taylor

Posted 2 years ago·Last reply 1 year ago

5 comments

Francois van Vuuren

·1 year ago

Was this issue ever resolved? We have some of our customers with Viewer accounts getting the same. I also logged a ticket with Sisense support who is investigating, however I was wondering if anyone ever got a fix for this.

To provide some details - only some of our customers gets this when logging in with SSO. When they click on a dashboard or refreshes the page, it goes away, however this is not ideal for clients to see an error on the page the moment they log in. They should be directed to "app/main/home" but rather get directed to "app/main/error?status=404". When they log in with normal credentials (username and password, this does not happen).

DRay

·2 years ago

joeshepper

Thank you for sharing your idea and providing details. We will bring this to the product team and provide updates here as they are available.

We encourage people to continue to vote and comment. We use community interest as one of the ways we prioritize efforts, so every vote and comment can help turn a request into a reality.

Thank you again for sharing and being part of our community!

Joseph Taylor

OP2 years ago

Hi DRay ,

In short, if I navigate to a page but get a temporary error (service unavailable etc., not a permission error), when I refresh the page by refreshing my browser it should re-try the original request. If the error has been resolved, I should end up at my original, intended destination.

DRay

·2 years ago

Hello @joeshepper.

Thank you for your feedback! I would like to get this Idea over to the product team, but first I would like to get more information and head off any roadblocks to implementation.

How would you like to see this implemented? Do you have any examples you could share?

Thank you for working with me to get this Idea fleshed out so it can be evaluated and scoped for effort.

Have a great day!

DRay

·2 years ago

Hello joeshepper.

Thank you for your feedback! I would like to get this Idea over to the product team, but first I would like to get more information and head off any roadblocks to implementation.

How would you like to see this implemented? Do you have any examples you could share?

Thank you for working with me to get this Idea fleshed out so it can be evaluated and scoped for effort.

Have a great day!