The New Sisense Support Portal is Now Live! 🚀
🔑 How to Contact Support
To ensure your requests are handled as quickly as possible, please use the following channels:
- AI Chatbot (Preferred)
- Available directly on the portal, our new smarter AI assistant provides instant answers. If the chatbot cannot solve your issue, it will automatically convert your conversation into a support ticket, ensuring our team has the full context of your request.
- The Sisense Support Portal
Submit and track requests via https://supportportal.sisense.com/. - Why use the portal? Our new smart forms ensure we capture all required technical data immediately, allowing our team to start working on a resolution right away.
- Support Mailbox
You can also report issues by emailing support@sisense.com. - Note: While this automatically creates a ticket, our team may follow up with additional questions to gather environment details that are usually captured in the portal forms.
- Portal Technical Issues?
If you experience any difficulties specifically with the portal (login or navigation issues), please notify us at support@sisense.com.
🛠️ Navigating Your New Dashboard
Once you log in, you’ll notice several new ways to manage your tickets. Click on "Show Filters" to customize your view:
- View Types: Switch between Table format (default) or Card view depending on your preference.
- Ticket Counts: Easily toggle between My Tickets (created by you) and All Tickets (created by your organization, according to the privileges granted for your user before).
- Customization: You can now Sort, Group, and Filter your tickets by Status, Priority, or Created Date.
Quick Tip on Attachments: When creating a new ticket, any files you upload will appear under File Attachments. In existing tickets, your uploaded files will be embedded inline within the ticket comments for better context.
- Additional emails in CCAdditional emails in CC is now live for new and existing tickets. Add email one by one by pressing enter after each.
What happens to your old tickets?
All open tickets have been successfully migrated. You can find your full ticket history and continue tracking active issues directly within the new portal.
Thank you for your patience as we build a better support experience for you!
— The Sisense Support Team
Hello! I am Sisense's Community and Social Marketing Lead and your Moderator in this community!
3 comments
Francois van Vuuren
·7 months agoI have a issue with the new support portal.... When I go to the new link, it asks me for my email address and then it says it sent a code to my email, but the code never gets delivered so I am also unable to log in and access my support tickets or create new.
Liliia Kislitsyna
Admin7 months agoHi francoisvv ,
Please accept our apologies for this inconvenience. We're working on the fix of this issue. Please send an email to mailto:support@sisense.com to create a ticket and reply to the support team back via email for now. Thanks for your patience and understanding.
Liliia Kislitsyna
Admin7 months agofrancoisvv hi! We've checked the issue and found out that an email with a code was sent successfully. Could you please check with your IT/security team if it could have been blocked by the security settings? Please update me on the result.