Community FAQs
Summary: A participant shared detailed instructions on various aspects of using the community platform, including creating an account, updating profile settings, and searching for content. They also provided guidance on starting and replying to discussions, using labels, and managing notifications. Additionally, the post covered how to interact with blogs and the knowledge base, such as subscribing, commenting, and bookmarking. Finally, it included steps for reporting content violations and information on contacting support for community-specific issues.
Interested in learning more about what our community offers? Here are a few additional insights to help.
Creating a Community Account
How do I create a community account?
Click the Register link in the upper right.
Complete the registration form and click Register to create your community account
Profile Configurations
How do I update my profile settings?
Click the avatar icon in the upper right hand corner
Select My Settings
How do I change my avatar?
Click the avatar icon in the upper right hand corner
Select My Settings
On the Personal tab, click the pencil icon on the current avatar
Select one of the provided Avatars or upload your own
How do I add a bio?
Current Position
Brief career summary
Areas of interest [especially related to Sisense]
Hobbies outside of work
Click the avatar icon in the upper right hand corner
Select My Settings
In the Personal tab, look for the Personal Information section
Enter your info in the Bio section
What would you recommend including in my bio?
Content Search
How do I search for content?
At the top of each page, a search toolbar is accessible within the header and will complete a community-wide search
The search bar inside the banner will search within the current community section
The search bar is dynamic and will produce results as you type [this can take a few seconds to appear]
If a result is not visible, press Enter and an Advanced Search page will appear with options to filter the results
Discussion Forums
How do I start a new discussion?
Casual Conversations: A casual place to hang out and chat about non-technical things
Help and How-To: Your place to get help using Sisense to meet your business needs
Product Feedback: Have an idea that would make Sisense better or solve a problem for you? Let us know here!
Open the applicable discussion board:
Click the blue button under the search box
Complete the form
Click Post after you have completed your entry
This will add your contribution to the discussion board
Consult our Posting Tips guide for additional recommendations
How do I reply to a discussion?
Click the Reply button at the bottom right of the post you want to reply to
Add your reply within the content box that appears
Click the blue Reply button located at the bottom right of the content box to post your reply
How long should I expect to receive a response?
We typically give the community 48 hours to reply
If there has not been a response within that time we will attempt to answer the question ourselves, or reach out internally to find someone who can.
The Sisense Community Team is committed to ensuring that posts are replied to promptly.
How do I like a post?
On the bottom right corner of the post there is a thumbs up button labeled Like, click that to add a like
What are labels?
Click the label of interest
Content will appear that is tagged with that label
Click the label of interest
A prompt will appear at the top of the feed with the option to subscribe to the label
When subscribed, you receive an email when content with that label is published
They are content folders and can be used to filter content and be kept up to date on specific topics
Labels are applied when content is posted
Content can have multiple labels
To filter content:
To subscribe to a label click on the specific label you want to follow. You will receive a notification when new content with that label is published.
How do I follow a post?
To follow a post, click on the bell icon at the upper right corner of the page, underneath your avatar & username
Followed posts and notification settings can be managed on the Follow & Notifications tab of your profile.
Blogs Overview
How do I subscribe to a blog?
Navigate to the Sisense Community Blog
Click on the bell icon at the upper right corner of the page, underneath your avatar & username
Followed posts and notification settings can be managed on the Follow & Notifications tab of your profile.
Navigate to the Product Release Blog
Click on the bell icon at the upper right corner of the page, underneath your avatar & username
Followed posts and notification settings can be managed on the Follow & Notifications tab of your profile
To subscribe to the Sisense Community Blog:
To subscribe to the Product Release Blog:
How do I unsubscribe from a blog?
Navigate to the applicable blog
Click on the bell icon at the upper right corner of the page, underneath your avatar & username
How do I comment on a blog?
At the bottom of the blog there is a button you can click to comment, or you can use the box labeled Leave a comment…
Click here and add your comment to the content box
When completed, click the blue Reply button
How do I bookmark a blog?
Click on the bell icon at the upper right corner of the page, underneath your avatar & username
Followed posts and notification settings can be managed on the Follow & Notifications tab of your profile
Knowledge Base
How do I comment on a Knowledge Base document?
At the bottom of the KB Doc there is a button you can click to comment, or you can use the box labeled Leave a comment…
Click here and add your comment to the content box
When completed, click the blue Reply button
How do I bookmark Knowledge Base articles?
Click on the bell icon at the upper right corner of the page, underneath your avatar & username
Followed posts and notification settings can be managed on the Follow & Notifications tab of your profile
Community Escalation and Support Contact Information
What if I see content that goes against our community guidelines?
All community members agree to follow our Terms and Conditions and Community Guidelines
If you see a violation of our terms and guidelines, please flag the content by clicking the gear icon on the upper right and selecting Report
This will hide the content from the community and flag it with our moderation team
Who should I contact for community-specific issues?
Email: community@sisense.com
Our goal is to respond to all inquiries within 24 business hours
