License server unavailable, MID is not alphanumeric

I'm trying to do new install on a new server and keep getting license server is unavailable. If i select behind a firewall option, I get a key that is not alphanumeric so i can't use it on my.sisense.com portal to get a offline. Version is windows 2023.9

donogc

Posted 2 years ago·Last reply 2 years ago

4 comments

DRay

·2 years ago

Hello donogc.

Were you able to get your account sorted out and work with Support?

DRay

·2 years ago

Hello donogc.

Thank you for reaching out.

Installation issues are better handled through our Support team, as they will be able to investigate your specific environment and review relevant logs.

donogc

OP2 years ago

Unfortunately, this site won't let me create a ticket either. Just spins and spins.

DRay

·2 years ago

Gotcha. In that case I recommend reaching out to your account team. They can help you get the account sorted and in contact with our support team.