Keep getting messages in Community about verifying my email despite already doing so | Help and How-To

Jake Raz · 2024-08-21T12:58:18.134000Z

Hello! I've noticed recently that almost every time I first open a window to this website (the Sisense Community forums) I will see a blue message at the top of any page I look at that says "You have not yet confirmed your email address!" and a yellow button next to that says "Confirm your email".(Note: this is only when I first visit the website after having not visited in a while. After I've dismissed the message, it doesn't reappear until a decent amount of time has passed, like a few hours or the next day.)Clicking on that button will take you to your account settings page, on the "Email" tab. On this page, near the bottom, I see "Email verification status: Verified". I do not see any options to re-verify (i.e. make it send a new verification email).Why do I keep getting this message about needing to verify, but then it says I'm ALREADY verified? Is there something else I need to do to make the message stop appearing? On that settings screen, there's also an option to set a new email. I tried just re-entering my email address there and saving, but I never saw any additional verification emails come across, and it still just shows my status as "verified" in any case.Sorry if this is the wrong place to post this. I tried going to the "Support" section to open a ticket or something, but the page would just display this spinning symbol for a few minutes before eventually just displaying a message that says "Please Contact your Administrator."What should I do about that? I've never needed to open a ticket directly with Sisense Support, but if I need to in the future, how would I do so?

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Keep getting messages in Community about verifying my email despite already doing so | Help and How-To | Sisense Community