Client receives numerous subscribed email notifications for the same report, in a single day

Question

What would cause a subscribed dashboard to be sent to a subscribed recipient 18 times in a day, all within a minute or 2 of each other?
A client has reported seeing 18 emails for the same report, all sent on the same day, with timestamps falling just minutes after the other.
Was anything happening in Sisense that would do this? Thank you!

DRay · Accepted Answer

Hi BeckyCrittenden, In that case, I recommend creating a support case. They are better equipped to handle screenshots and they can gather any logs they need to help troubleshoot this.

BeckyCrittenden · Answer

How may we take this offline so the images I shared are not visible to the entire Sisense community? If they are not able to be hidden, can you remove them from your side?
I realize there is information I should not post publicly there. Please advise on this ASAP!

I have removed images for security/data sensitivity. Please advise on how I may securely send images to you for your reference confirming this is in fact the same dashboard, being sent to the user, 15+ times per day.
Thank you!

DRay · Answer

Hi Becky, That is odd. Are all the emails directed to her directly and not a distro list? Can we confirm that all the emails are for the same report?

BeckyCrittenden · Answer

Also, the reporting user who received the 18 emails is not the dashboards owner. She is not the user applicable to the subscription settings.

The subscription settings are also to send Every ElastiCube update, with no more than 1 email being sent per day. Image of the report subscription settings: