Access on Creating Ticket

Hi,

I'm trying to submit a ticket in the support Portal, but it always throws error "Access Denied". Can you please help me to resolve the issue.

Thank you,

Joseph Tigno

JosephTigno

Posted 1 year ago·Last reply 1 year ago

8 comments

DRay

·1 year ago

JosephTigno,

Can you check now? It should be fixed. You might need to clear your browser cache first.

JosephTigno

OP1 year ago

It works now, thank you for helping me on my issue.

DRay

·1 year ago

Glad to hear! Thanks for reaching out and for the update. Please let us know if there is anything else we can help you with.

See you around!

DRay

·1 year ago

Hi JosephTigno,

Are you still having trouble with this?

DRay

·1 year ago

Hi Joseph.

Thank you for reaching out. Have you reached out to your Sisense account team? They will be able to get this resolved.

JosephTigno

OP1 year ago

Yes, i reached out to them but still getting the same error until now. Is it possible you can help to fix this issue?

DRay

·1 year ago

Gotcha. I found that there are duplicate records on the backend that may be causing this issue. I have reached out to the admin for that system to get that resolved. I'll keep you posted.

JosephTigno

OP1 year ago

Thank you, i will monitor this so i can validate after they fix it.