Prism Business Intelligence Tools - Tips and How-to's

This is where we post tips and how-to's in response to questions we get from Prism users.

New Help Desk System


SiSense is pleased to announce the implementation of a new Help Desk System.

As our customer base has been growing rapidly, we want to ensure that we remain able to provide first-class support and a terrific user experience for all of our customers. The new Help Desk system is now up and running, and will help us efficiently handle all the end-user support requests that we receive.

We invite you to try it now!

The new system includes:

• Ticketing System – When a new support request is received, it is automatically assigned a ticket which makes it easier for us to track each case and ensure that it is properly addressed.

• Forums – The new discussion forums allow an efficient means of communication between customers and SiSense, as well as among customers themselves.

• Announcements – Customers will never miss an important announcement regarding Prism.

• Feature Requests – Customers are welcome to submit new feature requests which may help us improve the product.

Our goals are to deliver the best business intelligence software on the market along with the best customer support experience. If you have any suggestions for how we can serve you better, we would love to hear from you.
Published Aug 02 2011, 06:55 PM by Adi

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